Terms of services - UnlockZoom

You should carefully read through our TOS before placing your order!

(Last Updated Friday 19th August 2016)

1. Your relationship with Datacorp Ltd

1.1 Your use of Datacorp Ltd's products, software, services and web sites (referred to collectively as the "Services" in this document and excluding any services provided to you by Datacorp Ltd under a separate written agreement) is subject to the terms of a legal agreement between you and Datacorp Ltd. Datacorp Ltd's main place of business is at 1 Mapp Street, Belize, and registered as company #137787. This document explains how the agreement is made up, and sets out some of the terms of that agreement.

1.2 Unless otherwise agreed in writing with Datacorp Ltd, your agreement with Datacorp Ltd will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the "Universal Terms".

1.3 Your agreement with Datacorp Ltd will also include the terms of any Legal Notices applicable to the Services, in addition to the Universal Terms. All of these are referred to below as the "Additional Terms". Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.

1.4 The Universal Terms, together with the Additional Terms, form a legally binding agreement between you and Datacorp Ltd in relation to your use of the Services. It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the "Terms".

1.5 If there is any contradiction between what the Additional Terms say and what the Universal Terms say, then the Additional Terms shall take precedence in relation to that Service.

2. Accepting the Terms

2.1 In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms.

2.2 You can accept the Terms by:
(a) clicking to accept or agree to the Terms, where this option is made available to you by Datacorp Ltd in the user interface for any Service; or
(b) by actually using the Services. In this case, you understand and agree that Datacorp Ltd will treat your use of the Services as acceptance of the Terms from that point onwards.

3. Privacy and your personal information

3.1 We do not share your personal information with any third parties.

3.2 We will not send you marketing emails, with your prior consent (e.g. subscribing to be informed when a service is available)

3.3 We will email you from time to time regarding the status of your unlock if there is a a delay.

3.4 None of your financial data is stored by us at any time. We only receive an “Accepted/Declined” notification from our payment provider which we use to fulfil your order.

4. Limitation of Liability

4.1 Datacorp Ltd will not be liable for any direct, indirect, incidental, consequential or exemplary damages such as - loss of profit, loss of goodwill of business reputation, cost of procurement of substitute goods or services, loss of data or some other intangible loss caused by the use of our services.

5. Copyright and trade mark policies

5.1 It is Datacorp Ltd's policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law, and to terminating the accounts of repeat infringers.

6. Unlock Terms and Conditions

6.1 Datacorp Ltd allows you to request the cancellation of an unlock code order in the “Tracking” section on UnlockZoom; if the cancellation request is received within ten minutes following your order, it may be instantly approved. If the request cannot be instantly approved, it will be seen as “Pending for approval” until Datacorp Ltd’s supplier accepts the cancellation request, or refuses it and delivers the unlock code. It is Datacorp Ltd’s supplier sole discretion to accept or deny a cancelation request.

6.2 If you think you received the wrong unlock code, you have 3 days following the delivery of your order to request, free or charge, the supplier to verify the code. You can launch this procedure by pressing the “Verify” button in the “Archive” section on UnlockZoom. You also accept that for some unlock tools (including, but not limited to, the tools that come for a calculator and that are guaranteed to return everytime the same code) this procedure may not be available.

6.3 If, after the verification procedure has been launched, the code is the same as the first one, Datacorp Ltd will issue a refund of your order if you provide a video proof; this video proof must be compliant with these rules:

First type *#06# (or any other way of displaying the IMEI on the phone’s LCD) on the phone then wait 5-10 seconds until we can clearly see and read the IMEI of the phone displayed.
If present, the operator (on which the phone is currently locked) logo should be clearly visible.
Insert, in the same phone, a SIM card which is not currently accepted by the phone.
Wait 5 seconds until we can clearly see and read the message displayed by the phone
Enter the code received by the server, SLOWLY, and the keys being pressed (or touched) must be clearly seen in the video as the code is entered into the phone.
If you get an error message, wait 5 seconds so we can clearly see this message
By the way, make sure the video is correctly focused and the codes, messages, IMEI are all visible on the phone’s display.
Then please upload the video using free download website like wetransfer.com, or free streaming website like youtube.com and forward to us by email.

"Service Name" you used to request the unlock code for this order,
"Brand, Model and IMEI" of the Cell Phone,
"Unlock Code" you received,
Any special information we might have request during the Unlock Process (ie: UDID, Provider ID, SeCro),
And finally a brief description of the "Error" when trying to enter the code.

6.4 If your complaint is about an iPhone Unlock Service, first please do not waste your time to provide a video proof. We will only accept a complete Apple GSX Check report performed on our Server (we do not accept GSX Check report performed on any other website). You must use the service : iPhone Network and SIM-Lock status check (GSX check) to perform the GSX Check and pay for the check. Then please forward the result to us by email. If the result show that phone is still locked, and from the exact same original network you place the order for we will then refund the check and forward the complaint to our supplier to investigate about the issue. If the GSX Check show the phone is not from the correct Network, or the phone is Unlocked then no refund claim or complaint will be accepted.

6.5 When you select a tool in the dropdown menu in the “IMEI Unlock” section, an information note may be presented to you, giving you special instructions for this particular tool, including but not limited to, phone models or operators not to try to order. It is your responsibility to follow these particular rules. Datacorp Ltd will refuse any refund request if these rules have not been followed and you receive a wrong unlock code.

6.6 It is your responsibility to check if you are able to enter the code in the phone before ordering an unlock code for this model; you can access at any time our CODE ENTRY INSTRUCTIONS database from Here. By ordering an unlock code, you guarantee Datacorp Ltd that you know the correct procedure to enter this code; if you have any doubt, please ask first to info{{ App\Models\Option::getValue('site-name') }}.com before requesting a code as we can’t guarantee to always be able to get the code entry instructions.

6.7 Any refund claim, whether or not Video Proof is provided, must be made less than 10 days after the delivery date of the order. We will not investigate or refund any claims made after this period.

6.8 If you have a Samsung phone which shows “Phone Freeze” due to too many wrong codes entered, please note that the only way to get a working unlock code is using the “Samsung Europe” or “Samsung USA” tool (Factory Codes); it is not possible to get the Unfreeze code by another way.

6.9 When requesting a code for a Nokia phone, it is your responsibility to check before ordering if any previous owner of the phone has already entered too many wrong codes, resulting in the unavailability to enter any code in the phone because of a “Not allowed” or “Cannot undo restriction” error. Datacorp Ltd suggests you always read the Nokia phone with the Nemesis software first, downloadable here : http://www.b-phreaks.co.uk/index.php?main_page=page_2 to check the FBUS Lock Counter. If the counter  is more than 3, that phone cannot be unlocked by code anymore. Datacorp Ltd will not refund an order if the code cannot be entered because of this error.

6.10 When requesting verification for a Nokia phone, Datacorp Ltd will always request a screenshot of the phone’s reading using the Nemesis software showing the IMEI, MCC/MNC and the FBUS Lock Counter prior to accepting a refund.

6.11 You agree that all prices can change at any time without prior notice. Datacorp Ltd’s liability won’t be engaged as a price changes and you commit yourself not to ask a refund for this reason.

6.12 You agree that any unlock tool offered on our website can be removed at any time without prior notice. Datacorp Ltd’s liability won’t be engaged when a tool gets removed from our website and you commit yourself not to ask a refund for this reason.

7. General Legal Information

7.1 Due to the recent legislation passed by the Library of Congress for the Digital Millenium Copyright Act (DMCA), Cell Phone Unlocking is now 100% Legal.

7.2 The Terms, and your relationship with Datacorp Ltd under the Terms, shall be governed by the laws of Belize without regard to its conflict of laws provisions. You and Datacorp Ltd agree to submit to the exclusive jurisdiction of the courts located in this state to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that Datacorp Ltd shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.